At Medical Negligence Solicitors UK Co, we’re committed to delivering clear, compassionate legal support with the highest professional standards. We understand, however, that sometimes things may not go as expected. If you’re ever dissatisfied with any part of our service, we want to hear from you — your feedback helps us improve and ensures we address any concerns as swiftly as possible.
We’re Listening – And Ready To Act
Your experience matters to us. If something has gone wrong, please don’t hesitate to let us know. In many cases, concerns can be resolved quickly without needing to make a formal complaint. But if you feel the matter requires further attention, we have a structured process in place to ensure your complaint is handled fairly and professionally.
How To Make A Complaint
If you’re unhappy with the service you’ve received, please raise the issue with us as soon as possible. This helps us understand what’s happened and gives us the opportunity to put things right.
You can contact our complaints team using the following details:
FAO: Samantha Skubic
JF Law Ltd
Europa House
1 Conway Street
Birkenhead
CH41 6RY
📞 Telephone: 0151 375 9916
✉️ Email: info@jflaw.co.uk
Samantha Skubic, Director and Solicitor, will usually oversee the investigation and resolution of your complaint.
What You Can Expect From Us
Once we receive your complaint:
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Acknowledgement – We will confirm in writing that we’ve received your complaint within five working days. This letter will confirm who is handling the matter.
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Investigation – We will carry out a thorough investigation, which includes reviewing your file and discussing the matter with any relevant team members.
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Response – You’ll receive a detailed written reply within 28 days of our initial acknowledgement. This will outline our findings and any steps we propose to resolve the issue.
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Review – If you’re still unhappy, you’re welcome to get back in touch and request a further review. Please explain why you remain dissatisfied so we can consider your concerns fully.
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Final Response – Within 14 days of your review request, we’ll provide you with our final written response, clearly setting out our position and the reasoning behind it.
Still Unhappy? You Can Contact The Legal Ombudsman
If, after our final response, you still feel your complaint hasn’t been resolved fairly, you have the right to refer your complaint to the Legal Ombudsman, who offers an independent and impartial review of service-related complaints about legal professionals.
Contact Details:
Legal Ombudsman
PO Box 6167
SLOUGH
SL1 0EH
📞 0300 555 0333
🌐 www.legalombudsman.org.uk
Time limits for complaints:
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You must complain within 1 year of the date of the problem (or when you became aware of it), and
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You must contact the Legal Ombudsman within 6 months of receiving our final written response.
If these time limits are not met, the Ombudsman may be unable to investigate your complaint.
Concerns About Professional Conduct?
If your concern relates to professional conduct — for example, issues such as discrimination or dishonesty — you can raise this with the Solicitors Regulation Authority (SRA). They regulate how solicitors work and can help where there’s evidence of serious misconduct.
For more information, visit: www.sra.org.uk/consumers/problems
Need More Time?
If we need more time to investigate your complaint properly, we’ll let you know as soon as possible and keep you informed of any revised timelines.
We appreciate your trust in Medical Negligence Solicitors UK Co, and we take all feedback seriously — whether it’s to resolve a concern or to improve the way we work. Thank you for helping us deliver the high standards you deserve.